We aim to respond to emails within two working days. If we have made a mistake or if you have a concern regarding our service, we want to know, your opinion is valuable to us because it will help us to learn how we can do things better. If you have an emergency repair outside of our usual hours, please contact Nationwide Property Assistance Ltd (NPA 24:7) on 0345 601 3389. We will publish the reports when our checks are complete. Your compliments help us to know that you are happy with the services you receive and help us work towards ‘right first time’ for you. NSW Housing and Human Services Accord (the Accord) between the Department of Housing and NSW Human Service Agencies - to assist social housing clients with support needs, - to assist clients of human services agencies Overview. © 2016 - 2021 - Accord Housing Association Tel: 01782 635200. We will also inform you of the proposed resolution date or at least when we will respond to you, which will normally be within 10 working days. Review by the Customer Panel can be arranged via the Customer Care Team. You can complain in any way - by email, in person, by telephone or letter. Lettings: Accord Lets is a trading name of Countrywide Residential Lettings Limited, Registered in England Number 02995024, Registered Office: Greenwood House, 1st Floor, 91-99 New London Road, Chelmsford, Essex, CM2 St John of God Accord supports people with an intellectual disability to realise their full potential by providing person-centred care. If you are not happy with the outcome, we will advise you of the next stage within the process. Buy to Let mortgages for Site by Homer Agency, Wolverhampton Young Persons supported housing, Housing Ombudsman Complaint Handling Code Self-assessment 2020, Place Shapers - Local Benefit, National Impact, Terms and We provide case management support services to individuals who qualify under the DD, CADI, and BI Waivers in Hennepin, Anoka, and Dakota Counties. We are committed to handling complaints in an open and transparent way so our customers trust us to acknowledge when we get things wrong and take steps to resolve them. Bristol Office Brighton Office Manchester Office ACORN Bristol, 20 Church Road, Lawrence Hill, BS5 9JA(By appointment only) General enquiries (not housing issues): Phone: 07738209556 Email: [email protected] Member defence If you are a journalist and need to speak to our Communications Team please call 07710 702654. Our contact centre (0333 200 7304) is open 24/7/365 for emergency calls, whether it's an emergency repair or other serious housing issue. You can also report non-urgent repairs using our online report a repair form at any time, including when our offices are closed. Castle House, Barracks Road, Newcastle-under-Lyme, ST5 1BL. On 5 May 2017, we extended our disability services with the acquisition of Marillac Ltd which provides You can also view our Complaints Policy. Accord Housing Association uses cookies to make the site simpler. A-Z listing of DCJ Housing offices. Buy to Let mortgages for 8753 8503 [email protected] Michele Wade Change Manager 8753 8604 [email protected] Kelly-Anne Stewart Senior Project OfficerNSW HOUSING AND HUMAN SERVICES ACCORD Supporting If you receive a care service from us that is regulated by the Care Quality Commission (CQC), you have the right to contact CQC. Learn More. Contact us Open Mobile Menu Search for: Search We have issued a call for evidence to support an investigation into damp and mould. If you have concerns, we ask that you let us know so we have the chance to get things right. If you have a complaint, please download our Complaints leaflet. We will acknowledge your complaint within two working days of receipt, also confirming the course of action we will take and inform you of who the investigating officer will be. However, the duration of the call may be longer. Fax: 01902 789230. You have the option to request that the Customer Panel reviews your complaint – this not a formal internal stage of the process, but is an additional, independent option should you wish to use it. Contact Us • ACCORD. conditions. - 178 Birmingham Road, West Bromwich, West Midlands, B70 6QG [email protected] Services & Programs. © 2016 - 2021 - Accord Housing Association - 178 Birmingham Road, West Bromwich, West Midlands, B70 6QG - [email protected] - Tel: 0300 111 7000 Once you are happy with the outcome, we will send you a letter closing the complaint and ask for your feedback on how we dealt with it. 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