This policy has considered the Equality Act 2010 and its protected characteristics which are: race, gender, gender reassignment, disability, religion or belief, sexual orientation, age, marriage, civil marriage and partnership, and pregnancy and maternity explicitly. Eden Housing Association January 2017 Repairs and Maintenance Policy Page 5 of 13 Emergency - Response within 4 hours (our make safe or repair service) Appointments – Offered for all other repairs within a 15 working day timescale or to suit tenant requirement. ?&��$��&?�U�Dg���`��@�Q���7H������ �$������� zkD These policies apply to the repairs and maintenance service provided to the council's tenants and leaseholders. Housing management; Development and regeneration; ... RSH rating January 2021; Our policies. PF000292, Website designed by Orbit and built by graphics.coop, emergency repairs responded to within 4 hours, non-emergency repairs responded to within 15 days. When you report the repair we will tell you which category your repair falls in, how long it should take and if it is covered by the ‘Right to Repair’ legislation. Copyright © 2021 Cairn Housing Association, Cairn Housing Association Ltd | Company Number SP002335 | Registered Scottish Charity No. Statement of Intent 1.1 Kingdom recognises the importance of implementing efficient and effective repairs and maintenance programmes, and is committed to maintaining our properties to a … 59 Lythwood Road. h�bbd```b``�"@$�b�� repairs and maintenance service in order to ensure high levels of resident satisfaction and to protect the value of its housing stock. We then categorise each repair by how urgently the repair needs to be carried out. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. You must allow your landlord or their contractor access to see what the problem is and what can be done about it. Maintenance Policy Originator: Policy and Strategy Team Approval Date: 19 July 2016 Review Date: July 2017 1 Introduction 1.1 1.2 1.3 Pine Court Housing Association (PCHA) treats the health and safety of tenants, staff, contractors and other users of its buildings of paramount importance. Allow a reasonable time for the work to be done. %PDF-1.5 %���� Emergency repairs. To provide a flexible, convenient and customer focussed repairs and maintenance service. Bayston Hill. endstream endobj startxref They define any rules to be applied but stop short of giving detailed procedural guidance as this may change. One of our key services for tenants is our effective, efficient and reliable repairs service. The Association will have regard for all legislative, contractual, regulatory and good practice requirements Tel: 0131 447 9027. Include details of: repair problems that need fixing. Gas leak. At Harrogate Housing Association we are dedicated to providing you with a reliable repairs service. These include suddenly having no water, a total power failure, burst internal pipes or if the lock on your main door is not secure. The Association aims to deliver a repairs and maintenance service that is customer driven, responsive, flexible, efficient, cost effective and of the highest quality. You should also: switch off … We may review these from time to time, in consultation with tenants. The Association will comply with all legal requirements regarding housing quality, repairs, maintenance and improvements to ensure that its maintenance policies and procedures aid this process. Find out more. Reg Address: Shropshire Rural Housing Association Ltd. The Authority contracts with an answering service to receive all calls for maintenance service. The Repairs and maintenance booklet provides you with information on all of these services and what repairs we are responsible for. SY3 0NA. For a full list of all emergency repairs, please take a look at your tenant’s handbook. It covers Eden’s approach to responsive repairs, planned and cyclical maintenance. :+�z. In general, Eildon Housing Association is responsible for bigger jobs, including: damage caused by storms, flooding, fire, break-in or vandalism (but not your personal items) repairs to new properties in the first year after being built; repair and maintenance of external and … Find out more. We are responsible for the maintenance and many of the repairs to your property, however you also have a responsibility to maintain your property in a reasonable condition and attempt to repair minor faults yourself. Repairs and Maintenance Policy. non-emergency repairs responded to within 15 days; When you report the repair we will tell you which category your repair falls in, how long it should take and if it is covered by the ‘Right to Repair’ legislation. maintain the value of our housing stock. This policy takes account of this guidance. 0 Organisational Policy Repairs and Maintenance Policy I&R_17 Repairs & Maintenance Policy Page 1 of 48 Approved by SMT 22/12/16, Board of Management 19/01/17 Our Commitment Argyll Community Housing Association Group is committed to provide equal opportunities across all services and to avoid discrimination. We aim to always keep you up to date about our investment plans and the improvements that you can expect to see across all our communities. ... Find out more. Our improvements bring homes up to the most modern high quality standards, improve energy efficiency and increase the safety and security of you and your family. plastering, damp problems etc. This policy is intended to assist Argyll Telephone 01743 874848. 3.3 The Scottish Federation of Housing Associations (SFHA): The SFHA has also developed good practice guidance relating to the provision and management of repairs and maintenance services. Paragon Asra Housing Limited (PA Housing) is committed to equality and diversity. 5749 0 obj <>/Filter/FlateDecode/ID[<335EA8D63F8D814FBCC314082768317B><3C4CF00FAF5903498F33F56FB9455511>]/Index[5732 37]/Info 5731 0 R/Length 90/Prev 644317/Root 5733 0 R/Size 5769/Type/XRef/W[1 3 1]>>stream To help us identify the fault and to make sure we send the right people to your home to carry out the repair, please provide a full description of the repair you need when you get in touch. • Programmed repairs – initial repair undertaken but the component or installation requires replacement. �B���a �ha�?��$�P�I��pS�@�N�D�CD�g�H!#''tTݥyMB�����&[��D)N'��K�-�kbE@��W;���*YVD Every year we are legally required to carry out a gas-safety check on all gas appliances we … Radius Housing’s Response Maintenance team provides 24 hour service through our contracted repair provider. hVmk�0�+����K6�B^�-�n�v�����x�!������N�KҦ�i�0�O���{�9i�aD[͉`AW(Hbu��"�u�&��5C87%K����p You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000. SC016647 | Registered with The Scottish Housing Regulator Registration No. We are committed to providing an excellent repairs and maintenance service. Repairs in the south and central Scotland are carried out by our contractor, Rodgers & Johnston. h�b```�r�f!��1�d` ď?7�gP������ᄂ��6&K�~��Z���>```�Ȥ����a�t���!�� The legislative requirements include the need to comply with the range of health and ), which will be attended within 15 days and a further appointment made with the tenant to complete within 80 days. housing association tenant, you have a range of repair and maintenance obligations, primarily for features inside your property. �!�_Z�(,`��HKKKqNKK1.KkOY��F⺍���6d��]�yK Β:����mHv�/�߅�M~�Z��&����m�q�:�����`�2�DF�Y�Z~��-6��.|������f^������ѥ��1��Ѹ������1������A���*$�$�;(����T��������`��(����6����/v�'@���@aŨ� �`ǰ�!�A�����4�Io���;�r��.�xG���A���G+`C �H|2p,� ��r��X�f��2�o y�� 5768 0 obj <>stream Repairs process. Search Repairs and maintenance Keeping our residents’ homes warm, safe and well maintained is important to us. “Associations should provide and effective, efficient repairs service that meets the needs of tenants and balances planned and responsive repairs.” endstream endobj 5733 0 obj <>/Metadata 137 0 R/Pages 5730 0 R/StructTreeRoot 174 0 R/Type/Catalog>> endobj 5734 0 obj <>/MediaBox[0 0 595.32 841.92]/Parent 5730 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 5735 0 obj <>stream Shrewsbury. 4.0 Our Policy Statement 4.1 Our Repairs and Maintenance Policy aims to provide a customer focussed service and maintain our properties to a safe and fit standard. We are always investing in our homes. You can report a routine or urgent repair by: All emergency repairs should be reported to us by phone and can be reported 24 hours a day. Repairs and Maintenance To meet our Repairs and Maintenance targets with a ‘Right Frist Time1’ approach To ensure that our service to all customers reflects, Group tenancy agreements, leases, legal requirements, best practice and regulatory guidance under … repairs which the association is aware of and has planned for, repairs that are carried out with forethought, control and the use of records- planned maintenance and those repairs which are unplanned, sporadic, ad-hoc, and cannot be deferred - responsive repairs. housing repairs and maintenance policies into a single reference guide. The Maltings. %%EOF Find out what our shared responsibilities are, and how and when to report a repair or piece of maintenance needed in and around your home. You are also eligible for compensation for the inconvenience if the repair is not carried out. 1.6 Scope: This Policy applies to all properties where Eden Housing Association has an obligation to provide a repairs and maintenance service, including its partners to whom the Association is the Managing Agent. For the avoidance of doubt this policy includes services procured for reactive and planned works as well as works associated with service chargeable maintenance. The Group seek to take • Large repairs that require further investigation (e.g. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. 4.2 The Group aim to provide an efficient and responsive service to our customers, which achieves Value for Money. 218 | Property Factor Reg No. All other maintenance services are provided during the normal work day. Planned works and maintenance. We have an appointment system which means you may be offered a morning appointment (between 8am and 12noon), an afternoon appointment (between 12noon and 5pm) or an all-day appointment (between 8am and 5pm). Ark Housing Association Ltd is a Scottish Charity and Registered Social Landlord. The Authority shall provide maintenance service for Emergency maintenance calls 24 hours per day, seven days per week. 1.2 This policy details the arrangements for the planned and cyclical maintenance of properties owned by the Council. Other repairs could take up to 12 weeks to complete. Spoke to housing association to inform them of tenants situation and they responded with the following – “As we previously told you it’s up to the tenant to pay for their half of the fence as stated in their tenancy agreement, however, we cannot enforce the tenant to repair or replace the fence”. Responsibilities bpha are responsible for most of the repairs to the structure of your home, as well as essential services. 1.1 Cadder Housing Association (‘The Association’) is a registered social landlord, which took ownership of its properties through stock transfers ... policies including the Reactive Repairs Policy and Cyclical Maintenance and Gas Safety Policy 2.4 Designated staff and key holding responsibilities for Out of Hours An update about repairs. Report your issue to the council or housing association. Our team is still carrying out repairs but the current restrictions mean that we’re prioritising emergency and safety work. 1.1 English Rural Housing Association is committed to procuring efficient repairs and maintenance services which meet the expectations of our residents and offer value for money. Some of the improvements we may make to your home include new kitchens, bathrooms, windows, insulation and external decoration. If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999. Registered Office: The Priory, Canaan Lane, Edinburgh, Scotland EH10 4SG. Keeping your home in good condition. 5 Aims of the policy To ensure the health and safety of tenants, leaseholders, staff and contractors. It is our responsibility to make sure that the outside of your home is in good condition and to repair fixtures and fittings inside your home, such as kitchen units, pipes and heating systems. 5732 0 obj <> endobj … KINGDOM HOUSING ASSOCIATION LIMITED REACTIVE MAINTENANCE POLICY 1. In meeting its health quality, responsive repairs and maintenance service is integral to good asset management and is one of the top priorities of our customers. 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