After the switch, you will enter the email address you use to access the community in order to reset your password. US and Canada 1.866.788.2482 Toll free. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Go with that one and theyll connect you with a representative. Privacy Policy. If any of these tragic events occur, you will be eligible for a refund. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Where's my refund? - StubHub Community Events postponed or rescheduled won't be refunded, Fowlks said. StubHub Refund Policy - When The Event Is Postponed Or Canceled. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. am I just fucked out of $250? StubHub changed its refund policy about a month ago. 100 % Guarantee my ass. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. BOSTON . You can get a refund from StubHub by calling their customer service line. Colorado Attorney General Phil Weiser joined nine other . It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. The April 25th show was canceled due to COVID-19. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. All Rights Reserved. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy Email sent from StubHub. View complete StubHub Return Policy. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. We are changing the way you register and sign-in to the StubHub Community. What happens when an event is canceled? : StubHub Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). A Personal Loan can help you mitigate losses and get back on track. Call us during our business hours. But it isnt always that easy. OK, I think this show has been rescheduled to September 7, 2022. See here for a complete list of exchanges and delays. and would like to return it? Refund ? : r/stubhub - Reddit Of course! Needless to say, this concert never happened. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHub Returns and Refund Policies The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. The . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . or Did you buy an excessive amount of tickets? According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. StubHub wont refund me for tickets I never received? : r/stubhub - Reddit In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Tickets were either never delivered or arrived late. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Opinions expressed are those of the author. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow You can request a refund from StubHub by email. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. The refund will typically process within 5 to 8 business days. Explain your scenario, and provide any applicable evidence. Viagogo, a tickets marketplace, bought StubHub in February 2020. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. Experience Gameday at Notre Dame - Notre Dame Fighting Irish If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. How do you cancel a ticket on StubHub? - remodelormove.com Required fields are marked *. The industry leader for online information for tax, accounting and finance professionals. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Personal Loans can provide financial relief during an emergency. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Stubhub Return Policy and Refund Guide StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Had a concert canceled because of COVID-19? Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. All quotes delayed a minimum of 15 minutes. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Under normal circumstances, these processes are manageable. This may include details from your tickets (so be sure to keep them), or information from the event venue. Seller should not have contacted you that is against Stubhub policy. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub refund ruling highlights Calif. precedent companies despise The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. 7 calle 1, Suite 204 StubHub - Buy & Sell Concert, Sport & Theatre Tickets StubHub is a ticket resale and exchange service. Reply anytime to let us know how we can improve. StubHub to refund canceled events after pandemic complaints - USA Today I reached out to AXS and they said talk to StubHub. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. Subscribe for full access to The Hollywood Reporter. Leonard of Los Angeles, CA Verified Reviewer. If these are not available, you will likely get a full refund. Let us teach you the major money lessons you NEED to know. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. If StubHub asks you to return the tickets you . When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. You can get a refund from StubHub by calling their customer service line. You can resell your ticket using either an app or a PC. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. You can send a private message to us here @TeamStubHub. Ticket buyers and sellers say StubHub owes them after widespread event I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. No big deal, I know they use 3rd parties sometimes. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. From that StubHub wallet page you can request a refund instead of keeping the credit. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Many companies featured on Money advertise with us. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Describe your scenario and include any supporting evidence. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click your state to see if you qualify! On that front, things played out almost laughably on Saturday. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Read the full policy. All You Need To Know About StubHub Refund Policy A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. StubHub itself admitted no wrongdoing in the settlement. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC You will receive an email with instructions on how to receive your refund. It is possible to request a refund on a purchased StubHub ticket manually. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. For more information, read. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. If it is postponed/rescheduled, the tickets are still valid. Did StubHub's changed ticket refund policy violate Mass. law? Click here to explore your options! Original review: April 16, 2023. Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. NewsletterDollar ScholarStill learning the basics of personal finance? The refund will typically process within 5 to 8 business days. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. Use of this website signifies your agreement to our. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. (States, Store Locations, Prices, Types + More). StubHub has the final decision on whether or not you will receive a refund. Enjoy! The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer.