ADT Solar offers a Price Protection Guarantee to refund the difference of a lower quote from another company if that company offers equal products and benefits. They work by absorbing sunlight and releasing electrons. Dalton Johnson They also stated that the earliest they could send a tech was 3 weeks. /Kids [48 0 R 49 0 R] One customer reported that SunPro tried to charge him cancellation fees without even having a contract between the two of them: About 2wks ago, SunPro rep Chase came and gave me an estimate on going solar. /CropBox [0 0 612 792] Copyright 2023 This Old House Ventures, LLC. 3. New areas/regions may be added. Telemarketing is defined as: the marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers.. Dave /FT /Tx Sep 11, 2020, 14:39 ET. 25-year warranty on panel, inverter and labor There was no hard copy of a contract, all digital. (0.00) Tj A Customer Relations agent will be reaching out to you to discuss your concerns further. I received at least a weekly update from Tateona Henderson (my assigned project leader) so always was aware of where the project stood. Some companies might roll solar tax credits into their savings estimates. SunPro's solar panel system and installation generally range from $11,000 to $33,000. endobj The company has installed solar on over 25,000 homes, and Sunpro reviews have been largely positive, giving it a great nationwide reputation. Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. 4 months later Venturer (Sunpro advocate?) When I tell them that my memory is bad, they tell me that I made an . ADT SOLAR - 27 Photos & 20 Reviews - 2035 Royal Ln, Dallas, Texas - Solar Installation - Phone Number - Yelp ADT Solar 20 reviews Claimed Solar Installation Open 7:00 AM - 8:00 PM See hours Write a review Add photo Photos & videos See all 27 photos See All 27 You Might Also Consider Sponsored Comfort Masters Heating & Air Conditioning 29 *Current areas/regions where solar service is available. This is a multi-location business. My husband and I were so excited to become solar customers and play our part for the environment. This feature automatically silences all calls from numbers that are not in your contacts list.. Homes with solar typically have a five kW system. These applications have spam filter built in and will identify where the phone number is coming from. endobj ET The installation was conducted by a very friendly, efficient team, who installed 40 panels, set the control box and wired into our breaker panel in less than a day. >> endobj The finance company wants its money but I am so frustrated. Central Florida's most qualified, best price and highest quality provider of Solar Energy Since 2003. With ADT Solar, that now means helping you start saving with solar solutions*. Get Estimates from Solar Experts in Your Area, honest, objective, and independent reviews on home products and services. /Count 2 Is it better to lease or buy solar panels? Battery backup ability is based on system size and usage. /F 4 The entire operation went south. Commissions do not affect our editors' opinions or evaluations. Maintain a positive, empathetic and professional attitude toward customers at all times. 16 0 obj Affiliate Disclosure: This OldHouses Reviews Team is committed to delivering Read More honest, objective, and independent reviews on home products and services. Promised us a lot of savings. Absolutely do not recommend and advise all to warn their vulnerable family members of their predatory sales practices. Did a bait and switch with the price of the solar also changing the terms from 15 to 20-year loan. /Type /Page This solar company also stands out for its consultation process, panel design and installation. The Commission's complaint charges the defendants, who operate from California, Colorado, New York, and Tennessee, with violating the FTC Act, the Telemarketing Sales Rule (TSR), or both, by making deceptive earnings claims through robocalls and other marketing techniques. I asked for status updates and sales representative said there is no issue as week before that deadline and after passing that day. Many customers praise ADT Solar for its quick installations and response times, but other customers point to ADTs acquisition of the company leading to spam calls. Telemarketers will use phony names that sound legit in order to trick consumers, such as Go Green Energy Center, Utah Public Utilities Commission, California Public Utilities Commission, CA Green Energy Center, etc. >> ADT Solar offers a 25-year power production guarantee with its solar energy installations, which legally protects customers in case the solar panels dont perform as expected. Copyright 2023 Consumers Unified LLC. And ADT project manager is not replying to my email and sales representative is now saying it's not his fault and disconnected from conversation. And with solar systems backed by a 25-year power production guarantee, you can rest assured knowing well be here to take care of you and your system after your solar installation is complete. If youve had a problem with SunPro Solar, you have legal rights. ADT Solar sells products from LG, Enphase, Outback Power and Unirac. stream Stop unwanted calls and get the caller id for an unknown number. They are also going to offer you the 30% tax credit which you have 5 years to claim but they expect you to pay that 30% interest to the borrowing company within 6 months if you want to keep your interest at 1.9% as they will start you at. They are liars, they are manipulators, and they give you false promises. Even if you have a past-due balance that needs to be paid, they will send past-due notices in writing before shutting off service. And most states also allow you to sue for fraud or other unlawful conduct. Some consumers have complained that they were promised big savings on their monthly electrical billbut once the solar panels were installed, they never actually got them. Unfortunately we were too trusting and totally got scammed. Although the company doesnt list the cost of its services online, ADT is transparent in its estimate and installation process. This compensation comes from two main sources. << /MediaBox [0 0 612 792] Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. The professionalism of the installers, the courtesy and respect theyve given to the home, and the fact that they cleaned up after themselves before they left. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Do not do business with either. /PageMode /UseNone 18 0 obj emoji_emotionsBy and for people like you and me! /Type /Annot Note: I knew this would be a real slog because I had a friend that used a different company and relayed his issues. Now the total is up another 26 thousand dollars. ADT Solar sells solar panels and handles permitting, installation, inspections, electrical work and grid connection. Suite 1011, Atlanta GA, 30354, 4415-4417 NW Urbandale Drive, Urbandale IA, 50322, 4417 NW Urbandale Dr, Urbandale IA, 50322, 1872 Brummel Avenue, Elk Grove Village IL, 60007, 920 South Spring St. Suite 2300, Springfield IL, 62704, 8124 Bunkum Road Building C, Caseyville IL, 62232, 1927 S West Street Suite A, Wichita KS, 67213, 200 NE Missouri Rd, Lee's Summit MO, 64086, 4625 Lindell Blvd Ste. There have been reports of falling for this trick and have a salesperson dressed up as a utility representative showing up at your door to conduct an audit or inspection. They have no control of when you start paying on the loan so, please be aware of those sales tactics. 4.5/5. You can check out EnergySage customer reviews of ADT Solar and Sunpro on our website. >> Spam calls from Sunpro Solar : r/Advice - Reddit The products and services we review may not be right for your individual circumstances. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. /Tabs /R The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers whove been treated badly by solar installers. Unsubscribe easily. Google and Nest Doorbell are trademarks of Google LLC. endstream By clicking the 'Contact Us' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. >> It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. Don't waste any time on this company! The compensation we receive for those placements affects how and where advertisers offers appear on the site. One of the best decision I've made. What problems do consumers report with SunPro Solar? Solar systems help improve your home's energy efficiency and lower your energy bills. Many performance warranties for solar panels last for 25 years. Database of State Incentives for Renewables & Efficiency, Namaste Solar Review: Services and Accreditation, Solar panels, battery backup, installation, Solar panel installation, battery backup, installation, maintenance, 25-year power production, panel, inverter, and labor warranty, Buy, finance, lease, power purchase agreement, A 25-year labor warranty that covers the efficiency and parts of your solar panel system. Qualified customers can finance a ADT Solar system with $0 down, but you can also obtain a solar loan or pay upfront (solar purchase). If I did not I would be up that well known creek right now. Start with our list of. So, I had to pay for my electricity bill along with the solar panel payment. << $Gu\b|y/# N6VB~J7ro5"ceky2ulSuupM:wy^Lj zFR\}X. ADT Solar also installs Tesla Powerwall energy storage and solar batteries to provide power through the night and help you avoid electrical surge prices. PDF Antonio v. Sunpro Solar, Llc - 1:18cv422 - Class Action The company also accepts solar loans from banks and credit unions. ADT Solar | Complaints | Better Business Bureau Profile What's crazier is that just about everybody in my local area is having the same issue. If you have provided contact information, we may reach out to you for more information. Here's the facts. /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] I informed them that we already have solar system with other company and they visited my home for three times to make their design. Block the phone number on your cell phone. ADT Solar offers a variety of services, including solar panel installation, battery backup installation, and online monitoring. A perfect example is that one section of the solar panels was not working so I called to see what could be done. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. endobj L Willson << Top 46 ADT Solar Reviews - ConsumerAffairs Many solar panels see a significantpower output decrease within 25 years. Stemke v. SunPro Solar, LLC, No. 5:2021cv00274 - Justia Law Operating as ADT Solar, were creating a fully integrated smart home experience that includes home security, automation, and energy management. Installation was efficient and Im seeing anticipated savings on my electric bill. >> Finding a solar company means doing thorough research. We choose to install solar panels with ADT Solar. ADT Solar is a solar energy company that offers grid-tied solar panel system installation in 22 states. If you try to sell your home with a lease in place, the buyers must agree to take over the contract and qualify for the lease. /HeBo 35 0 R Recently I have been getting at least 4 spam calls from Sunpro Solar a day. 4 0 obj Enjoy reading our tips and recommendations. And deadline for NEM2.0 approval was approaching. Please accept our apology for the poor service you feel we have given. Signed by Judge James S. Moody, Jr on 9/23/2021. It took nine months from the time I first requested the additional panels until they were finally installed on April 21, 2023. Start with our list of Best Solar Panel Installation Companies and figure out what matters most to you with a solar company. They told me that the easiest fix was for me to go out there myself and turn on/off the main box. The contract estimated that the approximate completion date for the work would be between 30 and 120 days (one to four months). They sent out several different people, before we paid them, whom were "posing" as electricians to shut us up and all they did was screw the Enphase up even worse. I feel that ADT solar was responsive to my needs and acted heroically when unforeseen problems arose. Finally get inspection that failed.. The Forbes Home editorial team is independent and objective. If your referral chooses solar services with ADT Solar, you receive an additional $1,000. Before commenting, please review our comment policy. The This Old House Reviews Team is here to help you take advantage of this flourishing industry with in-depth research on thebest solar companies in the United States. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. In 2023 they sent installers to finish the work and establish permitting. /ZaDb 38 0 R /Type /Outlines First, we provide paid placements to advertisers to present their offers. SunPro ADT is known as ADT Solar after ADT purchased Sunpro Solar in November 2021 for approximately $825 million. You could tap into your home equity or use solar loans. What a great job ADT did to coordinate and install. With Sunpro Solar I purchased the Tesla Battery for the house. | 03/11/2023. Have a question or issue? We have paid 3 payments for panels that not operational. Finding a solar company means doing thorough research. Some of these tactics include: Any mention of a sweepstakes or raffle: that youve been specially selected or won a free solar system / free panels. We paid for our system outright ($59K+) and the Enphase system has NEVER worked. Your information is collected and used in accordance with our privacy policy. ADT Solar offers the ADT Solar Referral app. << Reverse Phone Number Lookup: Identify Spam Calls. | 04/23/2023. endobj /MediaBox [0 0 612 792] Using solar power as a supplement or replacement for conventional electricity has become popular over the years, particularly in residential neighborhoods. If the complaint is valid and approved, the complaint will be publicly available on their profile and negatively affect their business score. 2 0 obj This browser does not support PDFs. |, How to Stop Solar Spam Calls (Updated 2018). We have been put in hotel room, had to throw away groceries due to no power, the tesla battery burned up and caused power to go out and almost caused a fire. The 25-year warranty is on par with others in the industry and ADT Solar offers financing options. Run around, if you like getting the runaround, being lied to, ripped off and ignored. They also guaranteed me that I wouldnt have to pay on the loan until I was up and operational which was FALSE. Installation was quick without any problems. This leaves the customer without a workmanship warranty and a BIG headache. 4) Spam calls. In this post I will show you what steps you can take on your side to stop these solar telemarketing calls once and for all. As a Scam-Buster / Scam-Baiter, when Sunpro Solar calls my phone, I disguise my voice as a confused, special needs, elderly person. I wanna get out of this. If youre having a problem with solar panels from SunPro Solar, call Kneupper & Covey PC at 657-845-3100, or e-mail us at [email protected]. I've been calling and trying to just get someone to come fix them for OVER A YEAR.A YEAR. We value your privacy. How Much Does Ethernet Installation Cost? Keep an eye out for solar energy phone calls when monitoring for spam. To clarify, the Federal Investment Tax Credit is still at its maximum 30% throughout 2019 before it steps down to 26% in 2020. ]Y("e1ybY~(&>dVG\LF1O4Ed19_G0e:CI"I[Hr%XWNv" How often should solar panels be cleaned? The funny part is that the conversation is recorded and stored for your listening enjoyment. I tried calling their customer support and was transferred from rep to rep as they did not have a clue of what was going on with my project. >> SunPro installed the second most kW in the country in 2020 at 94,959 kW. Solar Ray. **Batteries may be purchased as part of your customized solar system. Please download the PDF to view it: Download PDF. The tax credits are great, but youre not going to see them right away, plus youre going to need to claim them. endobj Also verify they arrived in a legitimate energy utility company vehicle is also a good way to distinguish real or fake. Sunpro Solar was named the second largest residential solar installer in the U.S. by Solar Power World magazine in July 2021. For starters, Meraki Solar does not have equipment partnerships and instead shops around for equipment. Utilizing google searches, solar review sites, and word of mouth will help you find out how many reviews the company has, the quality of their reviews, and how long the company has been in business for. /Length 90 They then charged me thousands of dollars to have the panels taken off and put back up. Learn more about qualifying savings in your state by visiting the Database of State Incentives for Renewables & Efficiency. 21 0 obj ADT Solar (formerly SunPro) uses LG solar panels, which have an efficiency rate of 22.3% and have an expected lifespan of 25 to 40 years. Thanks & Welcome to the Forbes Home Improvement Community! /Length 1633 ADT Solar provides microinverters from Enphase Energy . On November 9th, 2021, ADT announced its intention to acquire Sunpro Solar for approximately $825 million in cash and ADT stock. /Rotate 0 Q Find A Solar Installation Company in Your State. They also guaranteed me that I wouldn't have to pay on the loan until I was up and operational which was FALSE. ADT customer service is one of the worse customer services I have ever encountered. 5. ADT solar is a complete joke. /Type /Pages ADT Solar 2023 Reviews (Formerly Sunpro) - EcoWatch
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