I had purchased the sofa 6 months prior and they told me I could have a full money refund. Consent is not a condition of any It's time for a change. On the evening that I was going to pick up my merchandise, I made special arrangements to go to the store to pick it up, it was closed at 7:15 and this is well after having been told they would be open until 8 pm! Then, round out the look by choosing coordinating dining chairs based on your preferred mealtime vibe. Just add some cool decor plus a large rug underfoot and voilayour space is ready for everything from lounging solo to hanging with the crew. Glasses are too flimsy and the ceramic dishes crack easily as well. new york > brooklyn > for sale > furniture - by owner. Ships free. $2,599.00 Final Sale Notch Apartment Sofa Clearance $1,189.97 reg. Or more to the point - who thinks it is okay that their dog is jumping on to the furniture. This company focuses on policy and not customer service. The salespeople are always very helpful with any questions or concerns you might have. After leaving with my purchase I checked online and the terms/conditions do not state an expiration date for the reward. I'm gonna go to Room and Board from now on - they actually deliver on time and tell you straight when that will be.. On the other hand..my delivery date was pushed back twice. We bought two. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. CB2 Promo Codes - Get 20% OFF in April 2023 0 stars. Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. Look. UPDATE: the furniture was delivered but one item came damaged. But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. decor and more. And, as you're browsing our collection, be assured that you're only looking at hand-vetted, designer-grade items. Over a week later and nothing from the store. All CB2 Sale: Discounted Clearance Furniture & Home Decor | CB2 548 Market Street I love Crate and Barrel and I can't fault them too much for the lack of knowledge that their employees seemingly possess, but don't lie about things if you don't know and/or you just want to end a chat. A few days after purchase CB2 calls me to let me know that I can have it delivered the following week but considering we were away during that time we decided to stick with the original date. Lie. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. Thanks for nothing CB2 On North Near Halsted Thanks For "NOTHING". Every step of the way I had to come up with what the store could possibly do to fix it for me but people I talked to were just so unwilling to help. Have had issues at other furniture stores but not here. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. Keep up the great work!!! She didn't. I had my wedding registry here and received almost everything I wanted, minus 2 items. The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. Pretty smooth rug buying experience! Called the store a 3rd time, a few weeks later and the sales rep said she'd get back to me. I'm a fan! This order is far outside our return time frame." The one in the store was very comfortable. Terrible customer service. April helped us out, and she was AWESOME make sure to seek her out if you visit because she really knows her stuff & isn't pushy or too salesy, just great at finding the items that fit your needs/wants! Customers are happy with the clean and modern design of their beds, although some issues with beds being squeaky or having durability concerns were mentioned. I understand that there are lots of fragile and expensive things in the store, but she is very well behaved and sat in the stroller or held our hand the entire time, so there was no reason for her to make us feel so unwelcome. Read on to get to know this master brand better. That's all they've done the last 3-4 times I've called, oh and move the delivery date back. (When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). You name it, I've probably purchased it. Initially, I was going to purchase the black drum coffee table. Received my furniture today. If this store wants to keep loyal customers they need to understand that many people in Cherry Creek have kids and they need to be welcoming to everyone. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. Cal and am a fan of Crate and BarrelCame into town and stopped in. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. I wish I could move in! I also get to sample nice furniture that I'll never buy, so that's a plus. The quality is on par with Ikea, maybe worse in my experience, not worth the price point nor the time and energy to make it right. My orders were all for furnishing a new temporary apartment (aka I dropped some real cash there) and all the Cb2 furniture I ordered was awesome, comfortable and cute. 15% back and a voided warranty? I didn't even get a tracking number until I called four days after my order! $4,896.00. Second time, they just came out with zero confirmation from me. If I could give this location zero stars I would. In urban lofts with smaller floor plans, consider a versatile kitchen island. One of the employees was looking at a book at checkout when we found him and acted like it was an imposition that we interrupted whatever he was doing so he could help us. The managers their should be on cloud 9 with this sweet staff. To sum up, there is no customer care whatsoever after a sale is done. First of all, I love the store. It seemed more of a showroom than a store-limited supply of goods. Lucky me, CB2 had it all thought out. I bought a huge mirror from their website and had it ship to the store. We ordered something online for pickup at the store. Everything we've purchased from CB2 is great quality and stylish! The mirror itself looks great, but alas, is just a mirror with a metal trim. But after making a return and the funds never appearing on my cb2 gift card I was not happy. I've purchased everything from a sofa, to a rug, to a kitchen table, to console tables, to chairs here. The staff were pleasant, although not terribly efficient; I wouldn't come here unless you had time to browse and wait to be rung up. I like what CB2 brings to the furniture game. By Danielle Fox Published: Feb 28, 2018. She was extremely helpful, pleasant and patient with our purchases. Inside it's pretty cool. Overall, a neat place to find a unique gift, but I would probably go somewhere cheaper for my own home goods/dcor. But for the sit, read, relaxation unharrased, it gets four stars. AWFUL. She went over and beyond to help me with my purchases. Chairish uses cookies to enhance your experience, allowing features like. People are friendly and willing to help. This store is very beautiful, and modern. The size of the pillows seem to be larger and don't fit properly against the frame. With 19 store locations, their products are oftentimes much more affordable than buying from Crate & Barrel, while still having the kind of updated, contemporary styles that match modern homes. I have had a couple of glitches in my delivered furniture pieces with CB2 previously , but with good customer service , that was all in the past and which made me come to them again . A one-stop shop for everything from furniture to bedding, Crate & Barrel is the purveyor of all things minimalist, yet homey. If anyone is looking for the best furniture and decor,this is the right place.Yes it is a little expensive but you get what you pay for.Just today I got some amazing very original espresso cups from there,and I could be happier with my purchase -what a stylish cups made in Poland,not in China! I've had to often approach staff to get help and to eventually buy something. Think about that when you are considering buying something from them. Our place has become a CB2 showroom we like their stuff so much. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! Try Crate & Barrel shelves. You have the option to disable non-essential cookies below. I absolutely LOVE my new comforter. As a bonus, you can fill these planters and vases with foliage, which will add even more texture to a room. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. She called a few days before delivery to make sure there wasn't anything on my end to delay it and we figured out my building required proof of insurance before anything can be delivered. Prefer a bed in the guest room? I love the store. It is a shame, because the products are good (apparently) and the service at the store was not bad at first. Me: 1. Besides, I'm not an idiot and am well aware that CB2, along with other stores, markets mass produced items and just labels them with their logo to up the price. We were then able to find a few more things that have really made our home feel even cozier. Follow up review: ******DO NOT ORDER FROM THIS COMPANY***** This company does not have it's sih together. Don't hesitate to purchase from CB2. We then whipped out our phones and showed her what their homepage showed. Did someone say dinner? In fact, some of it has held up better than items from Crate & Barrel. Reply HELP for help and STOP to cancel. I've received no emails or phone calls during this entire time. The managers should re-consider training for " TOMMY", especially if he is client facing. Warehouse Sale: Up to 60% Off Outdoor Furniture & Decor Clearance - CB2 ***Update Below*** I share a previous reviewer's sentiment about this location. I placed an order for a marble coffee table mid-June and they said it would be ready mid-July. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. Definitely the last time I'm shopping here or online. Gorgeous furniture and true southern hospitality. I have worked in retail for years and even in my crumbiest days I can at least utter a word like hello to the customer. I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. No matter what your WFH space looks like, having some cool furniture to work at makes Monday mornings a little easier. Now, I live in the Bay Area and should my bank suspect its fraud, my card just declines the transaction. Annoying as hell for me because I did NOT want my boyfriend installing these himself on a $3,000 couch (thanks for stressing this night shift RN out at work, CB2). The whole process took 40 minutes and he was super patient as we debated whether we wanted it. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. To avoid delivery charges, as they only had a few in stock, I was able to order to the store so I can pick it up there. From solid and subdued prints to geometric and abstract prints with bright colors, CB2 rugs run between $20 for small rugs to $2,000+ for the larger rugs. Privacy Policy and list of cookies. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. An hour passed and still no call back, so I called again. Thanks to their low-key stylings, youll also be able to pile on plenty of Crate & Barrel pillows. So I'm trying to talk to the guy can you maybe call the store to figure out why you're missing parts? We bought some drawer knobs and a towel bar, all of which were stocked in the back. They have parking in the rear underground parking lot off a side street. Great location, great product and top notch customer service! Also, all the sales associates are always friendly and very helpful. Noticed a nice sheepskin rug/pelt that was draped over a chair in the window last week. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. Like all things you read on the Internet, understand there is no better judge than yourself. Say wha? The store is two levels so take your time when you're shopping around. My boyfriend and I have furnished nearly our whole apartment with CB2 purchases including a very recent large sectional sofa (Gybson). I ordered a dining set and two bookcases at the store. We believe "sales" are unfair and misleading because often times retailers . Because of my review, I received an email stating- "We appreciate your feedback and apologize for that these break easy. Me out loud: can you please check if you have it in stock? I called in February and said they're not sure so they'll call me when it arrives. Msg and data rates may apply. When I bought they told me they had 6 in stock. Modern Furniture: Contemporary Sofas, Beds, Tables & More | CB2 First Ever Warehouse Sale: Up to 60% Off Shop Now Furniture Living Room Furniture Dining & Kitchen Furniture Bedroom Furniture Storage & Media Furniture Office Furniture Best Sellers unlimited furniture delivery for one flat fee Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. Loving the simple life? Sure, this stuff isn't crafted in the US of A and it isn't going to be Restoration Hardware quality, but it is what it is and the prices typically reflect that. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. I must say I was truly surprised and delighted with the service I received over the phone from the associate named Mary. I would come here again just to interact with Dennis. CB2 Coupons, Discounts and Promo Codes 9 Verified Coupons for April 28, 2023 Updated April 26, 2023 Want to donate 0.25% of your purchase? I love love CB2! $304. ***Update*** After a couple months my girlfriend and I started getting annoyed the pieces of the sectional were sliding apart often. Just moved from LA for work to open a new hotel. Don't go here! Shout out to Nikesha and Nicole at the Domain store who were super helpful when I returned a lamp. My heart dropped and I suddenly felt extreme sadness. For. They refused to be flexible. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz.