Thanks but it's only disconnected 2 maybe 3 times over 8 months. These easy steps will quickly have you up and running. Wait for 5 minutes to start a detection on the device. 1. If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? You'll need to set up a BT ID to access the My BT app. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. I have several devices connected to this switch and they all work just fine. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. First check the Ethernet connection from your hub (router). BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. They will support you in checking the whole device's status and fixing its potential problems. Youve found a great location for your Wi-Fi Disc. 20h43. 20h02. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. Step 3. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Alternatively, follow the steps below to connect using an ethernet cable. If you don't have this or want to know more see What is a BT ID and how can I get one? BT Complete Wi-Fi review | TechRadar Only your first disc can be connected to the hub (router) using an Ethernet cable. You'll need to update your wireless devices with the new details. But here is the best part. The LED is permanently red and the new disc doesn't appear in the app. Finally, if the first two attempts can not solve the issue, call the number on the BT website. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. In this case, it means the BT WiFi disk can not be connected to the network. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. It's aimed at people who have to put up with patchy WiFi spots at home. The first thing is the number of the disc; next is care and safety. Step #2: Power Cycle or Restart the BT Smart Hub. Use a needle or paper clip to press the factory reset button for about one second. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Usually this is about halfway between the two devices. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. You should update your wireless equipment with the new details. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. Not got the app? All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. If you're using Premium Whole Home Wi-Fi, you can't. Step 3. I can't install an add-on disc. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. Follow these steps to work out the best location for your disc. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. If you're a new customer, we'll have created your BT ID when you joined. How do I change the name of my wireless network? F. ollow the complete guide to double-check the disc's location: Step 1. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Press this button and wait until all lights are off, Step 3. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. But if you cant move it, dont worry, your disc will work OK. But if you cant move it, dont worry, your disc will work OK. We offer you a detailed step to help you set up BT disc quickly without hassle. They are compatible with any hub from different suppliers. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. You need the My BT app to find out where to place your discs for the best signal. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. A quick guide on fixing BT disc flashing red. Follow the simple steps below for troubleshooting this problem. This article will give you a specific explanation of this problem and a full tutorial on fixing it. Keep the disc and device away from the water sources. Do BT Wi-Fi Discs work with other routers? on This will guide you through the set-up and suggest the best location for your disc. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. You can use the ethernet port on the disk to pair it with your hub. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. If the speed gets slow, you must adjust the position after setup. 15h29. I have gone through the set up procedure multiple times with the same end results. on The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. Solved: Wifi Disc pairing problem - it doesn't - BT Community Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband 19-08-2019 Restart is one of the simple and popular methods to help you solve technological problems. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Add the new network name or password. 01-04-2019 It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. The quickest and easiest way is by using the BT Business app. Unplug the Ethernet cable from both devices. 27-03-2019 If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You can then use the lan port on the remote disk to connect other devices to your network. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Press the power button on the back of the disc to switch the disc off. Yes. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. A blue light lets you know the disc is in the best location. 10-07-2020 If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Unplug the cable. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Besides, you also update the useful information about this device from our post. On the home screen, select More, Your wi-fi network and then Set up new disc. You can also use the Ethernet ports on these discs for devices such as TVs and printers. The best spot for your Wi-Fi Disc. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Ordered a Hybrid Connect device? Remove the disc and insert it where you want. In the My BT app, go to Hub settings and select Update Wireless Network. There's one in your Hub box. Where should I install the Wi-Fi extender? 31-01-2019 Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). Your first disc will use the Ethernet port to connect to your hub (router). Step 3. BT Disc flashing red: 6 Sure-fired steps revealed by Experts What's the admin password and why do I need it? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Setting up your Complete Wi-Fi disc is straightforward. Wait for it to be turned off for about 15-30 seconds, Step 4. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. BT Hub, BT Voyager and Connected Devices GPL code. After that, you must take out the Ethernet cable from both the disc and the hub. Wait for the color to switch to solid blue and turn off the device. 31-03-2019 However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Come near BT Smart Hub and detect POWER, Step 2. Step 2. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). What to Do if I have Issues Setting the BT Disc Up? The best way to connect the hub and disc is to follow the instructions in the My BT app. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. The sales rep should really make this clear if so. What is Complete Wi-Fi and how do I get started? Wait until the LED turns purple, blinks blue, and then turns solid blue. You are prompted to type the Admin password. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. If you're an existing customer, you've probably already got one. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. You can consider this method as the last resort, even if your Shaw modem flashing green. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Plug the internet cable into the modems LAN 1 outlet. Try moving the disc closer to the one connected directly to your hub (router). You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. It will support you in monitoring the companys online services while accessing the process. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. Press POWER on the device again to turn the hub on. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. In the unlikely event that a disc gets too hot, it will turn off automatically. I have one of mine connected to an 8 port switch! BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. on Lets tell your customer service team about the situation you are encountering. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting.