If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition. The quality of the garment exceeded my expectations. As of April 14, 2022, JJ's House does offer order tracking support. Check out our useful guide for how to properly take your measurements. At JJ's House, we understand that you may want the dress to ideal fit! All were the exact color we expected and the quality was amazing for the price. Allow up to 15 working days for the funds to be credited to your original form of payment. JJsHouse.com Reviews - Read 236 Genuine Customer Reviews | jjshouse.com I ordered a dress, a shawl, underwear and a dress cover. I didn't have time for alterations. Due to hygiene issues there are no returns/exchanges. We will process the refund when we confirm that the product has the problems you mentioned. Click "Place Order" Items that cannot be returned or exchanged. Shipping costvaries for different items. Read More Business Details. 2. Dear customer, Thank you for your positive comment and feedback. 3. Before placing an order, you can check the specific processing time on Each Product page. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible. If you are not satisfied with your item(s), please request a return in My Ordersor Contact our Customer Serviceto initiate the return process to get the return form within 14 days upon receiving your item(s). All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. 4. The dress was very well constructed. Also, JJ's House has been selected as the winner of 2021 The Knot Best of Weddings and 2023 Wedding Wire Couples' Choice Awards! The detergent is spread evenly on the bag and the bag is wiped clean. We also appreciate your honest feedback about your experience. To place your order, simply follow the steps as shown below: For customers who placed orders using offline bank transfers: Currently, we are unable to refund the money using the way you transfer when placing your order. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Thank you, and please pass on my thanks to everyone involved - it was a great day. Even our seamstress comments on the quality. JJsHouse Review: dress and return policy - ComplaintsBoard.com Delivery times are between15-30 daysto all major destinations. You should not put patent leather bags into plastic or polyester bags since the material may become adhered to the bags.4. Please double check your measurements and color choice before ordering. These types of handbags should not be washed directly in water. JJ's House Reviews - Dallas, TX - 1404 Reviews - WeddingWire We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! However, it is important to note that our dresses are made to order. Allow up to 15 working days for the funds to be credited to your original form of payment. What should I do if I forget my password? In fact, this doesn't even fully cover those costs. *Please note, some payment methods are only available as a payment method for selected countries on our web. We will reply you within 24hrs in working days. Not your bra size! 1. It takes weeks to receive the order, Dear penny_leach,We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.Sorry to hear that shipping status is not updated regularly. The whole refund process will be faster. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. We take your security very seriously, therefore your details are safe with us. Recent materials include canvas, denim, crepe, silk, lace, flax and cotton. Because of this, we are unable to accept any returns on custom dresses. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. The custom-made option ensures fitness, and you can definitely order confidently. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. 1. We do not offer an exchange service for any products at this time. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s). Please don't hesitate to. This return policy does not apply to our business resellers. Please keep the receipt with tracking information. 2. 11100 W 82nd St Ste A, Lenexa, KS 66214-1502. Become a verified brand rep for JJ's House and amplify your brand's voice on Knoji. My beautiful dress for the best day of my life (so far). Color consistency is of the utmost importance of course. Oxidized silver is easily damaged. 4. Because of this, we recommend returning all unwanted items at one time. Color Errors:If the color of the item received is not what was ordered, you are qualified to get a full refund. We will process the refund immediately after the package has been scanned and confirmed back into our warehouse. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. As of April 14, 2022, JJ's House does offer in-store pickup. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color. Expedited Shipping Click where it reads "Return Request". I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. The complaint has been investigated and resolved to the customers satisfaction. Does JJ's House offer a money-back guarantee? 1. Thus, order cancellations may involve a cancellation fee. Custom sizing takes the same amount of time to make and ship to you! With DoNotPay, you can request returns with these brandsand more: With DoNotPay by your side, you can rest assured that youll get whats rightfully yours. Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. Do not waste your money here just look elsewhere. 4. 3. Once your order is shipped, it cannot be cancelled.". Standard shipping takes a bit longer than expedited shipping but costs less. Cancel order within 24 hours of payment for a full refund. Your understanding is highly appreciated. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation. Hope we can serve you again in the future and make you a happier customer. We cannot process the return of any faulty item. 1. 2. Use a cleaning brush or cotton cloth depending on the texture of the leather to wipe off accumulated dust. This shipping method is the fastest available. Just plain mad. 1ST ORDER Well also show you how you can send a return request letter in a matter of minutes with DoNotPays assistance! To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?Thank you for your cooperation in advance. Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. This is what the entire return process with JJs House looks like: JJs House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. 1.7M views 27K. All Rights Reserved. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. 3. We reserve the right not to accept the returns without prior approval from our Customer Service. If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. Please include an explanation and photographs stating the reason for your return. Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you. Your bank or payment service may levy a small transaction charge. It smushed in the middle of the bust and the pleats are weird. If your shipping destination is not available at checkout, please just Contact Us. We also appreciate your honest feedback about your experience. Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. 2. - Once your order has been shipped, it can no longer be cancelled. Please complete the form below detailing your requests. Our AI-driven app needs only a couple of details about your purchased item, and it will draft an airtight return request letter and send it to JJs House! Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached). If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. Then received a delivered notification a fair few days later and nothing was delivered, I was home all day. For customers from countries with return label service: We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. Update:Dear customer,I have carefully reviewed your comment and all the communications we have been exchanging with you. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. I am a 12-14 in US made dresses. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. I purchased 1 and returned 2 without problems. Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. Yes, JJ's House does offer free returns & exchanges. To initiate a return request, you must go to your order page first. Moderate content, respond to reviews, and promote offers. All new orders are subject to current production times and prices. Go to the item page. 6. JJs House is a global online retailer. Thus, they should be kept in one's closet to make it easy for one to reach them and away from any danger.
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