Refunds. It can take up to 30 days. I will not be shopping at Ross again. So, I wanted to exchange but cashier didn't let me. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! will follow their 30 days Ross simons return policy. Step 2: Choose the reason to return the product. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? I tried to overlook the attitude she had from the start. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Ross is a ripoff. 2: Price Ticket removal. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. TO WATCH ROSS EMPLOYEES THAT IS WHY. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I would never go to ross and I do not recommend it for many different reasons. When I got home, he tried them on and it was too big. Ways That People Can Steal Your Debit Card Number - Home | PocketSense I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. Returns | Marshalls By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. She said that because I'm returning it in less than 24 hours and the system requires it. I work at ross and it is crazy what people try and get away with. I bought jeans for $30 and returned after 30 days without a receipt. Email: el vado lake rv resort. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Your return policy sucks. WHAT!!! Yes call them and complain. V Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Pleasesave yourself a hassle and refuse to shop there! I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Having a receipt will marginally increase the chances of your return request getting accepted. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. 1) check you stuff out see if there are major flaws The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. I don't routinely return items either. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. After only having it for one day.really???? Also, a lot of places ask for ID so that they can keep track of you. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I can just imagine what their excuse In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. I find it extremely unfair that they are literally ripping off customers who pay for their items. I have been waiting 10 minutes and she just walked in. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. I honestly did not know that you did not honor it. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. They said I was over by 5 days and did not want to refund. They answer my questions without attitude and fold my clothes most times without me asking. If the money is going to be used in the store, why aren't we granted the same amount? I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. I said what about me? I wouldn't want to waste my money if they are just going to give me a broke earbuds. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. Remember that youll still need the purchase receipt. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. i did not have time to stand in line twice. Can you help me locate merchandise? Yes you can return items without a receipt aslong as your not an associate. Now I know the reason all my neighbors do not want to visit that store! Most stores give cash back if a debit card was used. If you want a cash refund, you must wait 5 business days for the check to clear. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. that hold up fine. If they refused because it! I'm so hurt and sad by this! If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. the customer is always unhappy when they don't get their way! A debit card refund takes a couple of days to process. If you want to rent something find a different store to shop at. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. 9. Returns from a check purchase will be credited to the original account. I want to return it, but I do not have the receipt. Had i known this, i probably wouldnt have opened it. The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. WHAT A SCAM!!! The store executives will help you with your return or exchange. You will only get angrier if you continue to rely on that. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? No. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Horrible Return Policy. Name Server. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? How can I return to ross. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. You will get your refund in the same form as the payment method. Ross Stores uses a refund verification system. They seem to find a bad reason. 4. She said its over 30 days.
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