But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. The Scottish indie band Arab Strap said: Weve always been appalled by touting. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Click the more button to email us. 6.3 Allocation of Risk. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. 3.1 Accurate Descriptions. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.13 Ticket Information. Pay by PayPal, a free service to pay online without sharing your financial information. 6.6 No Agency. How Viagogo overcharges its customers - and how to avoid being caught Both you and the company were insisting that you weren't in the wrong. To sell tickets, a Seller lists the tickets in the Site database. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. 9 Dec 2022 - Seller Support Associate . Sellers: once your tickets have sold, viagogo charges a service fee. 5.3 Disclosure of Information. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I can't see my Resale tickets available to buy on the website. How do I delete my listing? 2.16 Season Cards. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Consumer rights is a division of Which? Do I have to pay a service charge if the service is poor? Ask a question about Viagogo in Booking Services. How do I edit my listing? Clear. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Did you find this answer helpful? Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Viagogo is a secondary ticketing site. Viagogo accused of listing non-existent tickets on behalf of seller Best Shopping Deals In the know quiz If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. I want to ask if anyone know their custumer service valid e.mail ? Secondary ticketing websites - GOV.UK Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. We may investigate complaints and violations of our policies. 2. 0. Viagogo just like many other ticket sellers are modern professional con artists. I had a flight delay, can I get compensation? viagogo - Buy & Sell Concert, Sport & Theater Tickets A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. What a load of shit, this site needs to GO. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Read more hen we pay for them, not a week before! The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Location. Learn how. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. . Ways to get paid when selling tickets on StubHub : StubHub Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. Such notice shall be deemed given one business day after the email is sent. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. From 17 January, it will have to make changes such as identifying when sellers are. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You also have the option of taking your case to a small claims court. where did nick turani go to college brian buffini net worth 2018 M.B, via email. How do I get a refund from a ticket seller? - Which? In November, the firm was required to improve the information it gives to. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Affiliate links: If you take out a product This is Money may earn a commission. You will receive confirmation by email when the payment is made. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. They are significantly safer th. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Selling a type of mobile ticket and transferring it to the buyer. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Start today for 5% back on up to $1,000,000 in branded sales. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Have we let energy giants make too much profit? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo says it paid me in November, but it has not turned up in my account. 2.9 a) Exception to Sellers Obligation to Confirm. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Almost all retailers now have an option to 'save this card for faster check-out next time'. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Hello has anyone had a successful outcome from viagogo through paypal. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked.
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