Any translation of this document from English is for assistance and information only. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. A doctor cannot be You or a member of Your family. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. A doctor cannot be You or a member of Your family. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. I want an refund, yet there is no way I can get it. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. What will a Marketplace ticket look like? Ticketek Australia you're a pathetic poor excuse for a company. Not that they are necessarily wrong, but people often don't comment when things go routinely right. She made time to help & sort out the transfer of tickets to this area. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. I would and do prefer not to use their services. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Never ever again. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Make a report to ACCC. Anyone has experience getting refunds from them or have advice on what I should do here? Where you cannot provide evidence that the person affected is within the. What a disgrace!! If there is a financial failure of any Transport provider. Is it cheaper to book online or through a travel agent? Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Share. Why even have the option of refundable tickets for an extra charge if I cant refund them? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . i spent 2 hours online and still didn't manage to secure tickets. A police report or crime number to confirm the theft(Self-declaration not accepted). Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Might be worth looking into? All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Attend participate in, take part in, use, or be present at. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. and subject to change at any time. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. means the unforeseen change of the date of an examination that. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please comply with any stated ticket limit for this event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I can not believe in this day and age HOW BAD this company is. A copy of a notice from the examination body, school, college, university confirming the change of date. Instead I was sent the PDF email after the show. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Years ago I did a few days temping at Tiketek. etc.WHERE IS THE ACCOUNTABILITY? I've bumped the ticket by responding as recently as January 2023. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Our integration means you can list tickets for resale directly from your Ticketek account. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). To apply for a Refund simply click on the link in your booking confirmation email, or click here. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Abusive partner? Ticketek wastes YOUR TIME like it doesn't matter. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Check to see if they have an online lodge system. Travel insurance and COVID-19: what you need to know. Confirmation that the document cannot be replaced in time for the Booking. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I have been linked to your site from Ticketek.co.nz. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . I reported the scam to my credit card provider! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Any reason for refund must not be foreseeable at the time. means the unforeseen change of the date of an examination that. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But the thing is, they didn't. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. ?DO NOT BUY TICKETS FROM TICKETEK! Press question mark to learn the rest of the keyboard shortcuts. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). They ended up rejecting my application for a refund and closing it down entirely. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. They rapidly charged my credit card, then didn't provide the tickets. In event of a Refund Application the English language version shall be the basis of settlement. I sent a message via the website and got the pdfs a day or so later. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I find the app difficult to navigate. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Tixel is a safe ticket marketplace to trade tickets from Ticketek. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I have now been trying for a refund for 6 months. Download the Ticketek App & add your ticket to your wallet now. I just resold a ticketek ticket on Tixel. Seven tries before I finally got my second choice of seats. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I was certainly given the runaround by others who I had dealt with. They haven't responded to my emails! Attendance at business meetings and business travel. (This can normally be obtained from the transport companys website). Many of us haven't booked on line since COVID started, The site is worse than I remember. Requesting a Refund. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. 2023 ProductReview.com.au Pty. Where the examination is being provided by a commercial business (not by an educational board). Further details in the disclaimer. They will do anything to hide from you. to then often have to go to their desk at the venue to follow up the issues. What gives? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I will NEVER buy tickets from this company again! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Where a Ticket is offered for sale, sold or Attend participate in, take part in, use, or be present at. You may also wish to resell your tickets if you cannot use them. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. means an unforeseen circumstance completely outside. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Proof that the passport has been reported to and cancelled by your Government Agency. Why is your site permanently unavailable. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. On-top of that you cant call anyone to purchase ticketsTerrible. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Armed Forces Naval Service, Marines, Army or Air Force. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. (Receipt required for Doctors note refund up to $100 or equivalent). confirmation or our website for contact details. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Doors Open: 5:00pm Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. I received an error message after purchasing tickets. This is not an insurance policy. Safe, Fast and Verified chevron_left, Availability & type of seating will vary & is set by the venue. This meant that I had to sit & concert was standing room only. If they mean no-shows, then so be it. I tried calling, emailing before the show, had I had a response we would have made the show. Why are there multiple listings for the same event at different prices? For many, international travel is back on the cards. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Ticketek routinely mismanages ticket processing which should be simple. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Verification can help ensure real people write reviews about real companies. means weather where a Government Agency has issued warnings not to travel which mean. What can I do if my tickets are lost, damaged or stolen? What to do?? Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. If enough people do it they'll be investigated. I paid the additional cost in checkout for refundable tickets. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Frontier Touring, Special Guests: Maisie Peters and Budjerah. No way to recover tickets. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Find out how we combat fake reviews. Sell tickets directly from your Ticketek Account. IfYoudid not make reasonable alternative arrangements to Attend theBooking. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING.