You probably have to pull the radio out to find it. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. You might find those release tools with the manual for the radio. bunk bed. Television. Need advise, had a shop replace house battery and repair inverter. The pictures submitted to us show no concern of factory defect to the roof. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Multiple calls, travel, estimates, no results. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. This is an independent, unofficial site. At this time Im satisfied that they Thor Motor Coach has reached out. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Standard and optional features listed on units may or may not reflect the actual in-stock unit. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Based on the pictures provided to us, there is no repair to be made. We have endured a long and arduous journey. bunk above drivers compartment has failing motor brakes. Use a pen or paper clip. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. AMAZON LINK:. Save your favorite RVs as you browse. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Brought the coach home. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Wheel sensors for air pressure not working. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. For more information, visit. 33 complaints closed in the last 12 months. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Then ***** struck, with travel restrictions in place. This is Thors final offer as it has been stated multiple times. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Save. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Thor Motor Coach's stands behind it's previous response, copied below. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Awning attempts to extend while driving. I left my parking lights on overnight, and it killed the car and house batteries. in fuel costs), then **** will kindly deduct the $2,000. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. And not have heard from them. Anyone know exactly where the fuse may . UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Im about to conclude that the Axxera radios/cameras are junk and mine is shot. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We want the work to be done correctly. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Plus tax, title and license. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Your actual payments may vary. With all the family-friendly and pet-friendly features, you'll love traveling in . Diesel and gas-powered chassis options. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Front radio not working. ********************************* became Retail Warranty Supervisor in April of 2022. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Seamless Roof has bubbles. ** September 10th we took the ** out. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! After reviewing the Pre-Authorization, our stance on the roof concern remains the same. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. We are tired and have had enough. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. . Does not include Hitch work or accessories. I can only speak to the radio wiring in my coach. Attached 75 watt solar panel. can discuss the resolution. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. There authorized service center is telling me not to get roof patch but replaced. Fill out this offer form and we'll get back with you as soon as possible. Worked with ******************* until **** when he moved to a new position. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. We have sent the invoice for labor charges to ****. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. The best of Class A amenities and more power than a Class B. Junior Member. According to the call notes several of his concerns were discussed and further explained. It has generator in it but does not work. Have driven unit less then 250 miles since purchase. It was amazing! Save. {priceLabel}: Again, the deal fell through . ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Meet the redesigned A.C.E. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 1 swinging tv screen. I will say again this coach cost us 100's of thousands of dollars. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Hello all, new to the forum and a first time RV owner. Use/store switch in use mode? The customer service ************ spoke ith customer service reps who have no customer service at all. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. 01/03/2023. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. ****************** was thankful that someone from Thor Motor Coach reached out. MSRP Price: $157,576. When I tried to bring it back in, it came in a few inches and then stopped. My Thor dash radio is also powered by the house battery. We purchased a 2020 ************ model **** on September 4, 2019. We purchased a 2016 ************ 40xte with ****** miles on it. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Planning pet-friendly trips can be ruff when you don't know what to pack! Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. 15,0000miles Specs: Ford E350 . Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. If you wish to set up a factory service appointment to discount you the $2000, please call ************. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You are using an out of date browser. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. RV Wife. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Mechanic's Assistant: Are you fixing your Chassis yourself? See us for more details. $5,000. You may also call **** at ************ for them to better assist you in finding service. Message. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. I am not in a place where I can plug in and charge the house batteries. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Plus tax, title and license. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? If you wish to set up a factory service appointment to discount you the $2000, please call ************. Not a fuse, not a wire. From researching this seems to be a problem with a lot of Thor coaches from that year. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. I had to send the slide out for access. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Our Owners Resource and Owners Guide can help you get the most out of your travels. **** had no issues resolving many of the other problems with our coach. 2003 Jazz Toy hauler 5k obo Needs work. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. 2022 Thor Hurricane 35M. Largest Family-Owned RV Dealer In The Nation. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Want to request a quote on this unit? We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Did you recently have your batteries drain on you? RVers Ask: What's The Best Way To Sell An RV? Speaker Location(s) Interior / Exterior. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Who never came back to do the work. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, The elements cause the roof to expand and retract. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. BOTH of which **** has rejected. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Not sure where the in line fuse is located any help locating would be appreciated. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Is An RV Renovation Project Right For You? Jumping through hoops. We pay our bill every month We were told to take to ********* ** or *********. 2 slide outs. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. 2. This is NOT a new claim. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? He was so laid-back and his knowledge was extensive on the motorhome. This allows the radio to run with the ignition key off. 26 gallon black water tank and 31 gallon grey water tank. WHY are the flooring issues causing such concern on behalf of Thor? We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it.
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