`qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream You have to fill out a form. All Access Digital offer for just 99 cents! But the other way is get you $$ back is to understand why they charged $3 in the first place. That will show you the cost of each trip. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. 0.749023 g Location of mushroom dispensaries in Oakland? What should I do if my card is lost or stolen? Skip top navigation. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Refunds are subject to the fees in Section 10. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream All Go Pass users should register their Clipper cards on Clippers website. Choose to stay logged in or to log out. Roadshow. Due to observed delivery issues this is a less secure option. Otherwise, you will be logged out automatically. Clipper card refund - Oakland Forum - Tripadvisor EMC Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Pay With So we just kept our Suica as well as our Icocaused in the Kansai. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If you ever lose your card, well replace it and restore your value for a $3 fee. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Can I have more than one card in my Clipper account? Agreement | Clipper bFrADhDwzeCJt>HJG()qCFY9Vq{$s? /Tx BMC You can add value, see what's on your card, and see recent transactions. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. We contacted Clipper and were instructed to write letters to get the refund on two cards. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. /Tx BMC Is there a way to purchase the card without paying the fee? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Use the app to manage your cards. The other option is a refund. /Tx BMC Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Can I get a refund on my $500 Clipper Card? No longer have use - reddit Log in to your profile to sign up for occasional updates. Latest Clipper News Never miss Clipper news! H*2T0T341f& Clipper said they didnt have money in their accounts. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Include the card number in your description. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. /Tx BMC 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. H*2T0T3415Rf& I'd calculate your estimated usage and only put that amount on the card. 7) d"W0%Q T If you have a question, please call (510) 464-6841. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. EMC You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. EMC endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream We cannot give refunds for partially used passes or tickets. How can I manage the account on their behalf? Get it back from them when you plan your next trip to San Francisco. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. /Tx BMC Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. BART to stop selling all discounted magnetic tickets on December 31 If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Should I stay at a hotel near the airport? 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Be sure to review the paper ticket fare chart at the station. f 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Home | Clipper Only registered Clipper cards are eligible for refunds. H*2T0T3415Rf& PDF Clipper Cancellation Form J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Tickets submitted for refund must have been purchased by cash or debit card. Refunds | bart.gov As others have said, you can get it on the Clipper phone app for free. The Go Pass is also available to graduate students until December 31,2022*. /Tx BMC endstream endobj 224 0 obj <>stream In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . EMC If unsuccessful, your Clipper card may be defective or damaged. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? They are. No service to Chase Center atthis time,stay tuned for updates. Describe the situation, including your account information. H237402VH2P0P04341Qf& For three bucks, just consider it a cheap souvenir. No service to Chase Center atthis time,stay tuned for updates. Need to Order a Clippercard? /Tx BMC " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. For faster replacement, you also can pick up your replacement card at an in-person service location. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Learn more about our privacy policy. You will get a check in the mail at the address you provide. Refund will be given as Returns shipping; 14 days: Money Back: . endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream The refundmay take 4-6 weeks to process. -=9&_j?N3?vjUaFXpJ| How can I check my card balance or how much I was charged for a trip? The site navigation utilizes arrow, enter, escape, and space bar key commands. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. o Visa . BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). How Do I Check How Much Is On My Clipper Card? - CLJ If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Clipper Refunds: Only registered Clipper cards, are available for refunds. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Graduate students are not eligible for a free Go Pass after this date. I would love to consolidate all the cards into one card. A reader in a prior column thought $300 had disappeared from an account. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper says it does not take funds away, even if. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Page Redirection - Home | Clipper Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. 0 0 10.1455 10.364 re You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Yes, you can manage your account using the Clipper app and in your mobile wallet. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. One beep means you have tagged on, and two beeps mean you have tagged off. At your request, we can mail you a new card with your balance restored, typically within 2 business days. 0.749023 g Will the toll lanes reduce traffic jams? Pay it forward. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Ticket Refunds. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Transit pass refunds are subject to transit agency approval. EMC I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Other readers wrote of similar fears and refund frustrations. /Tx BMC Treasury will mail you a check. E\i\\ f Please note that, Caltrain has a proof-of-payment system for fare enforcement. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). So what you could do is to rack up a negative balance to offset the $3 fee. EMC The old website used to show added values, ready to be activated, but no longer does. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Left and right arrows move across top level links and expand / close menus in sub levels. Only registered Clipper cards are eligible for refunds. Choose to stay logged in or to log out. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Unfortunately, the Clipper Card doesn't allow that. No they don't keep cash at the stations. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. walk from 12th St. BART to Jack London square? Refunds are subject to the fees in Section 10. There is no replacement fee for lost or stolen Go Passes. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. E\\y\F@B.DHR!"g/ He started his journalism career as a sports editor in Iowa in 1975. EMC Its also required if you want to set up automatic reloading. No. Clipper is the all-in-one transit card for the Bay Area. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. PDF Clipper Cancellation Form (visit our Chase Center Servicepage 2020, Metropolitan Transportation Commission. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it.