Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Head office failed to respond to emails! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. So unprofessional. Your experience matters. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. In reality this was my experience. Join the 271 people who've already contributed. We also ensure all reviews are published without moderation. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Suggested companies are based on peoples browsing tendencies. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym is filled with good equipment and friendly staff. Here are 8 tips for writing great reviews. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. 2023 Trustpilot A/S. Staff are the ones who represent the gym and are suppose to behave in a professional manner. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. This gym offers friendly staff with excellent personal trainers. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. This resulted in TruGym blocking me me on twitter. Very shocking, and it looks like I'm one of many many cases. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Absolute disgrace of a place rude obese staff. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. For the price per month, this is a great gym, it has everything u need and more. I choose at this time to cancel our memberships and truGym continued to take money from my account. This hasn't happened and all attempts to contact them regarding this is being ignored. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. The money left my account and from that date I have never heard anything from them. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 268 people who've already contributed. Companies can ask for reviews via automatic invitations. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Awful!!! However I have a major issue with the classes that are run as well as the management of the club. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Great gym that everyone feels comfortable and Staff are an asset to the place. I was asked if Id like to suspend or cancel my membership. It goes against our guidelines to offer incentives for reviews. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. | Read 241-245 Reviews out of 245 In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Not helpful at all. This gym offers friendly staff with excellent personal trainers. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. 2023 Trustpilot, Inc. All rights reserved. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. How many stars would you give TruGym? After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. | Read 21-40 Reviews out of 266 Correction: non-existent customer service. Not sit there and eat cakes.Ridicules customer service overall. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. truGym | Low-Cost Contract & Non-Contract Gym Memberships Your experience matters. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Friendly environment for ladies only. Very clean with a good atmosphere and equiptment maintained to high levels. Anyone can write a Trustpilot review. No contract options, student memberships, corporate offers, or pay for the year up front. Poor customer service and conflicting information provided by staff! I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. there are no fitness classes like totally shredded in the evening. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Your experience matters. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. We use dedicated people and clever technology to safeguard our platform. !Poor service. The staff are more interested in their weekend plans than theirmembers. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Most of the equipment is very old and remains unfixed for long periods of time. Cancelled after one year membership. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Other that that-a good gym. Totally disgusted with the service offered with no thought or effort of building a customer relationship. We use dedicated people and clever technology to safeguard our platform. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 why would you not notify any body ? They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . They put on load music then procede to shout over it. And update your website!!!! The response by the manager was delayed and unprofessional. | Read 81-100 Reviews out of 267 Join the 269 people who've already contributed. Would definitely recommend to a friend especially with the ladies only facility. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Friendly staff. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Companies can ask for reviews via automatic invitations. Awful!!! We use cookies to ensure that we give you the best experience on our website. Companies can ask for reviews via automatic invitations. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Absolutely flabbergasted of the audacity and attitude she had with me. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Find another gym do not get involved with them. When it comes to growing a business, reputation is everything. Ive been at this gym for nearly 2 years. The toilets are extremely dirty as well as the showers. Seems like nothing is ever cleaned. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Great gym, always really clean. I've asked for head office details and the staff tell me they don't know it. But no way to resolve it. The changing rooms are always clean and the same for the showers! Anyone can write a Trustpilot review. Finally. If you want a real Les Mills class, or any customer service, go to another gym! 4/ Told on joining in November I could freeze my membership free of charge for the summer. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 They are still charging me 6 months later and now have sent me a bill for over 50!!! I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Good luck getting them to answer the phone. Good equipment. Anyone can write a Trustpilot review. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Companies can ask for reviews via automatic invitations. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? and when I talked to Harlands and the branch, was treated with a rude, defensive manner. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Here are 11 ways to become an excellent customer service professional: 1. Plus side, plenty of cardio equipment. Head office failed to respond to emails! The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Your cars are not safe! I signed up back in August, waiting absolutely ages for it to open. Save your money, go elsewhere. Staff on the phone where rude and abrupt and not helpful at all. Your cars are not safe! Pay a little bit more and go somewhere decent ! How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Stockton On Tees - AVOID!! PREMIUM EQUIPMENT No on-duty lifeguard (is this actually legal!!!). Generally excellent facilties and equipment though can be a bit busy at times. Author: Stephen Greet, Co-founder. I bought a membership 4 years ago. Informed them that I was moving house and therefore cancelling my membership. This gym is great! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Fuming to be honest. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. For example, you can easily set up automatic payments, so you're never late. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Absolutely shocking customer service. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! I know several members have request a standing calf raising machine. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. | Read 241-259 Reviews out of 259. Suggested companies are based on peoples browsing tendencies. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. 1/pool too cold to use from me joining in November to February. If you like swimming, prepare to be hugely disappointed! Would definitely recommend to a friend especially with the ladies only facility. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Avoid. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour.
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