If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Gateshead Council jobs in Newcastle upon Tyne NE20 Gateshead Council aims to complete the backlog by late March next year. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If we miss an appointment and we didn't contact you, please contact us. Background 2. You can also include claims for loss of earnings and care costs if necessary. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. The report found the repair centre's ability to handle calls was deemed 'critically low'. Gateshead gardener's fury as garage roof plants itself in her flower The council is responsible for most repairs to your home. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. 27,852 - 30,151 a year. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Gateshead pensioner 'shocked' at council's repair works on his home of New online repair reporting system launched - Gateshead Council To keep up to date, why not follow us. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. stream The panel decides which services they review based on various criteria. As a council housing tenant, you are entitled to a good standard of living. endobj 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We encourage our people to think differently, do the right thing and be innovative. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Housing Disrepair Thank you so much. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. If your repair can't wait until the programme we will carry it out within the normal timescales. If so, please keep reading as youre just what were looking for! If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Work to the outside of your home may not need an appointment. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu London We are Gateshead Council'sHousing Team. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. As a tenant you are not automatically covered for any of your home contents. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The contractors are currently repairing seven properties a week. We hope to reschedule these events at a later date. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Council tenants can also be offered evening appointments for repairs from 4:30pm. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. These are repairs which need quick attention and don't need an inspection first. We will first make sure that it is our responsibility to do the repair. <>>> Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Youth justice services: North East and Cumbria - GOV.UK endobj By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The department is on the lookout for more callhandlers and building technicians. "The garages at Leam Lane had already been condemned, and we were working towards . I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council Read more about the Housing Capital Investment Programme. I have to tell you, this week I have had four complaints that have been going on for two years. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Always ask to see this card before letting anyone into your home. Gateshead council tenants wait almost a month on average for repairs Information, Advice, Services and Support - Gateshead Local Offer SEND 4 0 obj We hope to reschedule these eventsat a later date. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Office 3750 When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Work continues to address 3,000 Gateshead Council property repair backlog Our housing offices are currently closed to the public. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Wherever possible we will place the order immediately. Gateshead. 1 0 obj We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. People really are our greatest asset at Gateshead Council, and we value every employee. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services.
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